Shipping policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

Order Processing

Orders are typically processed within 1–5 business days, excluding weekends and public holidays. Processing times may be longer during holidays, promotional events, or periods of high order volume.

After an order has been placed, changes or cancellations are not guaranteed. Please contact us as soon as possible at [deacons-special1v@icloud.com] if you need assistance.

Shipping Rates and Delivery Estimates

Shipping charges and available delivery options are displayed at checkout before payment is completed.

Estimated delivery times depend on the destination, selected shipping method, carrier operations, customs clearance, weather, and other circumstances outside our control. Any delivery date shown at checkout is an estimate and is not guaranteed.

Order Tracking

When tracking is available, customers will receive a shipping confirmation containing tracking information. Tracking updates may take several business days to appear after the order has been dispatched.

International Orders

International shipments may be subject to import duties, taxes, customs fees, or brokerage charges. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Customs processing may delay delivery. We cannot control or guarantee customs clearance times.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information.

If a parcel is returned to us because of an incorrect address, refused delivery, or failure to collect it, the customer may be responsible for reshipping costs.

Lost, Stolen, or Damaged Packages

If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, the building manager, and the carrier before contacting us.

Report lost or damaged shipments to [deacons-special1v@icloud.com] as soon as possible and include the order number, photographs of any damage, and relevant carrier information. We will review the issue, but refunds or replacements are not guaranteed until the circumstances have been investigated.

Split Shipments

Items from the same order may occasionally arrive in separate packages. Separate tracking information may be provided for each shipment.

Delivery Delays

Carrier delays, severe weather, customs inspections, public holidays, and other events outside our reasonable control may affect delivery. We are not liable for delays caused by third parties or circumstances beyond our control.